Frequently asked questions about our products and about REINER SCT.
In online banking, instead of the flicker code, you only need to photograph the displayed color code with your TAN generator (this is the image with the colored squares). It’s lightning fast and totally convenient. 
No! The Smart-TAN photo procedure remains the most secure procedure for securing online banking transactions. This is also confirmed by the German Federal Office for Information Security (BSI): Modern two-factor authentication solutions such as the SmartTAN photo procedure secure online banking applications (source: BSI) However, for the reasons described above, the use of a TAN generator is the most secure (source: BSI)
The TAN generator calculates a six-digit TAN from the transmitted data. It is charged separately for each transaction and is only valid for a short time and only for this one order. Enter this number in the field provided in the online banking area to finalize the transfer.
The TAN generator calculates a six-digit TAN from the transmitted data. It is charged separately for each transaction and is only valid for a short time and only for this one order. Enter this number in the field provided in the online banking area to finalize the transfer.
The technology of the girocard has been further developed. This is why the new girocard is no longer compatible with the optic TAN generators.
Never dispose of in household waste! You must dispose of used TAN generators as old electrical appliances (electrical waste) and separately from the batteries they contain. We recommend disposing of it at a recycling center or an appropriate collection point in your city or municipality.
It only applies to the following TAN generators: tanJack® optic CE, tanJack® optic SX, tanJack® optic CX, tanJack® optic SE, tanJack® optic SR
No, unfortunately this is not possible as the TAN generators cannot be updated without a USB connection.
No, the new card technology is mandatory for all banks and savings banks worldwide in order to be internationally interoperable.
As with the flicker code procedure (Sm@rtTAN optic), it is very important that you check the data shown on the secure display of your TAN generator and only then approve it by clicking OK.
When inserting the new girocard, “Error 00” appears in the display.
Yes! Smart-TAN photo is the simplest and at the same time most secure procedure since online banking has existed. The Federal Office for Information Security (BSI) also confirms that the Smart-TAN photo procedure is secure.
The Volksbanken and Raiffeisenbanken have been issuing the new girocard since July 2022.
With a normal card exchange (follow-up card), you can still use your old card in online banking until the end of the year, but you can no longer switch back to the old card.
No! The reader rejects the card as soon as it is inserted and therefore for every procedure.
No! Simply buy a new SmartTAN-photo TAN generator, such as the tanJack® photo QR, and select SmartTAN-photo in online banking – and you’re done. No further conversion or change of contract is necessary. You can obtain detailed instructions from your Volks- und Raiffeisenbank.
For the most convenient online banking with the highest level of security, we recommend the Smart-TAN photo procedure (with color code). This is the modern successor to the flicker code method. For this you need a TAN generator such as the tanJack® photo QR. The SmartTAN photo procedure has already proven itself millions of times since its introduction in 2017 and is child’s play to use.
There are many authentication apps such as Google Authenticator, Authy or Microsoft Authenticator. However, the Google Authenticator is currently struggling with a security vulnerability due to the lack of E2E encryption. This means that the protection of your own data is no longer guaranteed. For the time being, it is therefore advisable to use another form of multi-factor authentication. It is not known how long this situation will last. Google is aware of the problem and has already announced steps to restore the security of its users’ data. Until then, it is advisable to use another form of multi-factor authentication. For example, the Authenticator from REINER SCT, which offers maximum security and has no security gaps.
The REINER SCT Authenticator securely stores the electronic keys for the logins in its hardware and generates the TOTP one-time passwords with high precision every 30 seconds. It works without an Internet connection and therefore cannot be attacked online.
Two-factor authentication (2FA) is a security mechanism in which two different factors are used to confirm the identity of users.
The two most common factors are something the user knows (e.g. password) and something the user owns (e.g. a physical device such as a smartphone).
The 2FA increases security because even if an attacker finds out a user’s password, they cannot access the account without the second factor.
In fact, the REINER SCT Authenticator supports all applications that offer the TOTP procedure via QR code (in accordance with RFC 6238).
More information
There are different types of 2FA, including SMS verification, authentication apps, physical security keys (most secure variant) & biometrics such as fingerprints or facial recognition.
Yes, most platforms allow you to deactivate the 2FA option. However, it is strongly recommended that you leave it enabled to ensure your account security.
No, 2FA can also be used to access physical devices or resources to further improve security.
Setting up 2FA varies depending on the platform, but you can usually do this in the account settings under the “Security” or “Authentication” section.
Although 2FA offers an additional layer of security, it is not one hundred percent error-free. Nevertheless, it is far more secure than using passwords alone. The most secure type of 2FA is protection with a TOTP hardware device such as the REINER SCT Authenticator.
The REINER SCT Authenticator can protect up to 60 accounts via 2FA.
Preferably not an app, but a hardware device such as the REINER SCT Authenticator. This does not require an Internet connection and offers the highest level of security.
A strong password alone can still be compromised. The 2FA provides an additional layer of security and protects your account even if your password is stolen.
Most major online platforms now support 2FA. You should check your account settings to see if this option is available.
From € 0.50 per employee you receive the comprehensive time recording system from REINER SCT. Incl. Project time recording, shift planning, vacation management and working time recording
The purchase of hardware such as terminals, cards and transponders may incur additional one-off costs. It is up to you whether you conclude a service contract with your REINER SCT partner for the maintenance of the software and updates after installation.
2FA offers protection against most phishing attacks, as the attacker needs the second factor in addition to the password to gain access to the account.
It is important for companies to comply with the legal requirements for digital working time recording. Maximum working hours, daily work and any evening work etc. must be documented. The easiest way to do this is with an electronic time recording system.
You assign the rights yourself as to who has what type of access in timeCard. You can also set up who can edit what and who can see what according to your specifications. These rights can be defined and assigned very individually.
The timeCard basic license has an unlimited term. The employee licenses have a term of 1 year and do not have to be terminated. Before the licenses expire, the system will inform you as a customer of the expiration date by e-mail. If no new licenses are registered, the software can still be viewed after the licenses expire, but it will no longer be possible to edit the data.
The free timeCard time recording app allows you to book from anywhere – without additional costs or licenses.
Working from home protects employees. But how can you check which employees are sitting at their desks and actively working? timeCard offers an attendance calendar that displays attendance in real time. Supervisors can see at a glance who is logged in and which employees are on break.
The European Court of Justice (ECJ) in Luxembourg ruled in May 2019 that EU states must oblige their employers to fully record time in future. A ruling by the Emden Labor Court in September 2020 also reconfirmed the obligation to document working hours digitally. The ruling shows that failing to record working hours entails considerable risks.
Emden Labor Court – New ruling again confirms obligation to record working hours – Expertenforum Arbeitsrecht (#EFAR) (efarbeitsrecht.net)
An eAU, also known as an electronic certificate of incapacity for work, is a digital document issued by a doctor to confirm a patient’s incapacity for work. In contrast to the conventional paper-based AU certificate, the eAU is created, transmitted and stored electronically.
The use of eAU offers several advantages. Firstly, it enables faster and more efficient communication between doctors and employers, as the sick note can be transmitted digitally immediately. Secondly, it reduces the administrative burden, as physical documents no longer need to be managed. It also enables better tracking of incapacity for work and evaluation of statistics.
Of course. Our app can be used on a tablet or smartphone (iOS and Android).
Yes, the eAU is legally binding. According to the statutory provisions, the electronic certificate of incapacity for work is legally equivalent to the conventional paper-based certificate of incapacity for work. Employers are obliged to recognize the eAU and act accordingly.
Almost all health insurance companies in Germany now support the eAU. Nevertheless, it is advisable to ask your own health insurance company whether they already accept the electronic certificate of incapacity for work and what options are available for applying for it.
Thanks to regular updates, you are always up to date with timeCard. These are made available to you by your REINER SCT partner.
Of course. With timeCard you can do it in no time at all. You can easily plan changing shift models for as many years in advance as you like using the shift planning assistant. Thanks to the shift planning assistant, even complex shift models can be easily mapped. The highlight: If employees swap shifts with others, the software for working time recording recognizes this and corrects the shift plan accordingly. So you can be sure that all data is always up to date
timeCard supports mobile time recording. The timeCard app works with the iOS and Android operating systems.
Your REINER SCT partner will instruct you in the operation of the timeCard software. He will be happy to answer any questions you may have about the application.
timeCard supports all common browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox or Safari. We recommend the Google Chrome browser for the timeCard web application.
A time recording system provides at least the option of recording working times digitally. There are also the features:
Time recording systems are available in these categories:
Yes, your employees’ sensitive data is 100% protected. In addition, timeCard is GDPR-compliant.
Yes. timeCard offers you the option of transferring personnel master data.
With a modern time recording system, employees can make their clock-in and clock-out bookings in various ways.
The advantage of the web solution and the app is that they are available from any location and at any time, even when working from home. Projects and applications can be created, booked and submitted in the same way.
Transparency and security: Employers are legally on the safe side with digital time recording. You can prove compliance with working hours and break times to the legislator and therefore there is no risk of violating the Employee Protection and Labor Act.
Whether small business, medium-sized company or large corporation – timeCard is industry-independent, customizable and can be used from anywhere.
You can test the full functionality of the free timeCard demo. In principle as long as you like. In principle, no data is saved in the demo version.
First and foremost, the provider of time recording software should be able to meet your requirements. Compile a specification sheet for this.
Currently, timeCard is used by over one million users in various industries in Germany.
Whether you are a small business, medium-sized company or large corporation – timeCard is industry-independent, can be customized according to your specifications and can be used from anywhere.
